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Terms and Conditions

Terms of use

According the Estate Agents Act 1979 it is a legal requirement that you read and understand our terms and conditions before instructing Postcode Agent or any of their affiliates to sell your property. If you agree to these terms and conditions you can accept them by clicking the acceptance box on this page. If you wish to question any of the terms or conditions on this page you are free to do so in writing.

Legal entitlement to sell

1.1. By submitting your property details you are instructing us to market and sell your property. You submit to us that you are the legal owner of the property with legal right to sell. If the property has multiple owners, all owners must be aware of the sale and agree accordingly. As such you have the necessary rights and authority to instruct the sale of the property.

Payment for our services

1.2. Postcode Agent offer a number of different payment plans for the marketing and selling of your property. Our marketing fee must be submitted upfront, before your property is listed on our website. On payment of the marketing fee we will list the property for sale for a period of six weeks.

1.3. If you sell your property by other means within the initial 6 week period, Postcode Agent reserves the right to seek payment lost from the sale of your home. Once the six week period has elapsed you are free to list the property again or sell your property by other means.

1.4. If your property is listed for sale by another agent, it is your responsibility to ensure you are allowed to advertise it with us. Some agents apply a sole agent clause in their contracts which prohibit advertising through another agent. If you withdraw your property for sale from us because you are in breach of a sole agent clause from another agent, you are NOT entitled to a refund.

Your listing

2.1. Once you agree to let Postcode Agent sell your property we agree to list your property for sale for a period of six weeks on the Postcode Agent website and other partner websites. The type and number of partner websites is subject to change and can be changed at any period during the six week sales process.

2.2. If you write the listing for your property yourself it is your responsibility to ensure that the listing is accurate and not misleading in anyway, you must also ensure that any answers to questions about the property are truthful and not meant to mislead the buyer.

2.3. If you supply images of your property you must ensure they depict the property in its true state. We check all properties that are listed on the Postcode Agent website and reserve the right to remove listings which we believe mislead the customer in any way.

Consumer protection

3.1. All property details are verified by our local property experts before being listed for sale on the Postcode Agent website.

3.2. All listings must be compliant with Consumer Protection and Unfair Trading Regulations 2008. If we find a listing is in breach of these regulations we reserve the right to remove the property for sale with no refund offered.

3.3. Postcode Agent reserves the right to change listings we believe show the property in an untruthful light, this includes property descriptions, photos and floor plans.

3.4. The seller indemnifies Postcode Finder, its directors, employees and agents against any claim for loss or damages made by the seller due to misleading property descriptions, information or photos.

Energy performance certificate (EPC)

4.1. The seller must ensure he/she has a valid EPC prior to the marketing of your property. If you obtain an EPC from Postcode Agent or one of its affiliates, payment for this is non-refundable once the inspection has been carried out.

Post sale charter

Our job doesn't stop once a sale has been agreed

We have a team of experts on hand to help you overcome the most common problems that can occur post sale. Selling your home is a complicated process with many problems occurring in the final moments before contracts are exchanged which can cause a sale to fall through.

We have developed a process to help alleviate these problems using our online platform. Once you have agreed a sale the platform will help guide you through the completions process. We can’t promise there won't be any hiccups, but at least you will be prepared for them.

Our post sale charter is a promise to help you get through this stressful time. Don’t forget we have a team of experts on hand to help 24/7.

The post sale process

  1. Once a sale has been agreed you need to assign a conveyancer using our online platform
  2. Obtain chain information from the seller
  3. Ensure that your surveys are complete
  4. Make sure mortgage arrangements are in place
  5. Prepare a memorandum of sale and pass it to your and the seller's conveyancer
  6. Check that your mortgage broker or lender has been instructed to complete the survey
  7. Once the survey is complete Instruct your conveyancer to take the transaction forward, ensure he has all the necessary paperwork
  8. Chase your conveyancer if he is moving slowly
  9. Don’t forget to chase the seller as well if things appear to stop moving
  10. Agree exchange dates
  11. Agree completion dates

Get in Touch

If you need help or advice at any point in the post sale process don’t hesitate to get in touch with one of our expert team members. We have a dedicated team of post sales specialists available 24/7 able to give advice. Remember you are not on your own out there, get in touch using the form below:

How much can I save

Stop throwing money down the drain and list your home with Postcode Agent instead

If you use a traditional estate agent to sell your home you are literally throwing money down the drain. Money you could put to better use like upgrading the kitchen in your new home or even going on holiday.

Because traditional estate agents charge a percentage fee for selling your home, (typically 1.8%) you are paying way more than the services they provide actually cost. For example on an average £280,000 home typical estate agent fees are £5050. Now ask yourself, Is that how much it really costs to sell your home?

At Postcode Agent we charge a flat fee of £780 for selling your home, regardless of what it’s worth, literally saving you thousands of pounds in wasted agent fees.

The end of percentage estate agent fees

We believe that the old method of charging a flat fee for selling your home is outdated and unfair. The amount of time required to sell a £100,000 home is exactly the same as selling a £1000,000 one. In fact using today's modern technology, it is actually easier to sell your home now than it was even 10 years ago. Despite this estate agents have continued to benefit from rising commissions as house prices continue to increase.

We recently worked out that the average estate agent in London earns more than £800 an hour, that's way more than a lawyer or doctor makes, even in Central London.

How come you are so cheap

We are an online estate agent without any presence on the high-street, by doing away with expensive local offices we can confidently undercut the charges of traditional estate agents.

Working online also enables us to carry out all our back office functions from a single office allowing us to save even more money compared to a traditional agent and don't worry, just because we are online doesn't mean we are not in your area. We have over a hundred local property experts around the country to help market and sell your home.

Are there any disadvantages to using an online agent?

No, by using Postcode Agent you are getting the best of both worlds. We have local experts based in your neighbourhood who are familiar with the local area and able to value your property accordingly.

This gives us an advantage compared to other online agents who don’t have any presence in your local area and it allows us to carry out property valuations, viewings and even negotiations on your behalf.

So the choice is yours – you can continue to pay the sky high fees of traditional estate agents or you can get the exact same service from us for a fraction of the cost.

Our portfolio management service is available free of charge to landlords with a minimum of 3 properties to manage. Each property must be let for a minimum of 12 months for listing discounts to apply.

Energy Performance Certificate (EPC)

All properties in the UK which are available for sale or rent must have a valid Energy Performance Certificate (EPC). EPCs can help property owners identify areas where the property can be improved in order to reduce energy bills.

What are Energy Performance Certificates (EPC)?

Your EPC tells you how energy efficient your home is by giving it a rating from A (excellent) to G (very inefficient). Their main purpose is to let the person who uses the building know how much it will cost to light and heat, as well as give an indication of what carbon dioxide emissions will be.

Your EPC will also highlight what improvements could be made and what effect these improvements will have on the energy-efficiency rating. The improvements may be as simple as changing traditional incandescent light bulbs for more energy-efficient ones.

Do you have to get a new EPC when you sell your home?

No, your EPC is valid for 10 years from the date of issuance. But if you make changes to your home that could affect your EPC rating you should get your certificate renewed.

Is it a legal requirement to get an EPC?

Yes, it has been a legal requirement to obtain an EPC in order to sell or let your home since 2007. Your EPC needs to be available to potential purchasers and tenants the day your property is listed for sale.

EPCs and feed-in tariffs

If you wish to obtain payments from the Government’s feed-in tariff (FIT) for solar panels you need to obtain an EPC to prove your home has an energy efficiency rating of band D or above. Homes with a rating below D do not qualify for FITs

Where can I get an EPC from?

If you live in England, Wales or Northern Ireland you must obtain your EPC from an accredited Domestic Energy Assessor (DEA).

You can find a list of registered DEAs in England and Wales here.

If you live in Northern Ireland you can find a list of registered DEAs here.

Postcode Agent can also arrange for an EPC assessment. Contact your local property expert for more details.

Where can I find more information on EPCs?

You can find more information about EPCs in England and Wales at theDirectgov website.

How to make your home appeal to the buyer

If you want to sell your home quickly and receive close to the asking price you need to do a little work upfront to prepare your home for sale.

While keeping the place tidy is a must, there are a few other steps you can take to make a good first impression on buyers. While some of these suggestions do cost a little money, you will certainly recoup your costs and sell your home sooner if you implement them.

Make a lasting first impression

The first thing a buyer sees when approaching your home is the front garden, so give it a quick tidy up. Start by removing any weeds, cut the grass, prune the hedges and replace any lost paving stones.

If you keep rubbish bins out front consider moving them to the garage or around the side of the house. There is nothing worse than being confronted by rotting smelly rubbish.

Now take a look at the front door, does the doorbell work? If not replace it and if your front door is looking tatty, consider giving it a coat of paint. A nice shade of blue or red makes an inviting entrance to your home.

If it’s dark when a potential viewer comes to visit, put the outside light on, if you don’t have one, consider fitting one. It makes a world of difference on a dark cold night.

Time for a clear out

All homes accumulate clutter over the years, after a while you become accustomed to it, but a potential viewer doesn't want to see all your old bikes and scooters piled up in the hallway.

So have a good clear out, get rid of anything that you don’t use anymore and make sure the entrance hall is clear from clutter. Put your shoes and coats in a cupboard and make sure they stay there.

Moving on to the rest of your home, you should declutter as much as possible. You are going to have to pack all this stuff up sooner or later, so you may as well do it now to make sure you get the best price possible for your property.

Put all those collectables and ornaments in boxes and store them in the loft until moving day. This will not only make life simpler when it comes to moving, it will make your home look cleaner and more spacious.

Now is a good time to clear stuff out, so take stuff you don’t use anymore to the car boot sale. You never know you could raise enough cash to pay for a removals firm, I know I could.

Make your home feel like a home

When decluttering don’t go too far, you don’t want your home to feel like a prison cell. Leave a few family items around and make sure the sofa has a few cushions. Also put some pictures of your family around the place, this will give your home a nice family feel and make any potential viewer feel warm about your property.

If your home is monochrome, consider adding a splash of colour, you can do this with cushions or inexpensive fabrics, just make sure the place feels warm and cosy.

Finally, a few flowers go a long way to making a good first impression, put a vase of fresh flowers on the dinning table and in the hall if possible. Flowers not only look great they add a nice aroma as well.

Get a second opinion

We all become blind to the mess that goes on around us, so it’s a good idea to get a friend to come around and view your home as a potential buyer. A second set of eyes can point out any areas which you need to work on to make a great first impression. Just make sure they give you an honest opinion.

Last but not least

All of this may seem like hard work, but remember the more effort you put into selling your home upfront, the quicker it will sell. So roll up your sleeves and get your home ship shape before the viewings start lining up. You will thank me in the end.

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